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The End Call skill controls how your agent wraps up a conversation and hangs up. You can configure one or more closing phrases (what the agent says right before ending the call), and optionally enable automatic detection when the caller is trying to end the call.

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Video: End Call (Skill)

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How it works

With End Call enabled:
  • You define one or more closing phrases the agent can use before hanging up.
  • If Detect when the caller wants to end the call is turned on, the skill is function-based:
    • The LLM detects end-of-call intent (for example: “That’s all,” “I’m good,” “Thanks, bye.”)
    • The agent can then close the conversation and hang up using your configured phrase(s).
  • If detection is turned off, the agent will only end the call when it explicitly uses one of the configured closing phrases.

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Enable End Call on an agent

  1. Go to Agents and select your agent.
  2. On the Basic Information tab, find Choose Skills.
  3. Click End Call to add the skill.
  4. A Configure End Call dialog opens.

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Configure End Call

In the Configure End Call dialog:
  • Phrase (required)
    A closing line the agent can say right before ending the call.
    You can add multiple phrases using + Add more.
  • Detect when the caller wants to end the call (toggle)
    When enabled, the agent can automatically recognize when the caller is trying to end the conversation and then hang up using your configured phrase(s).
Click Save to apply the settings.

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Tips

  • Add 2–3 natural closings Examples:
    • “Thanks for calling. Have a great day.”
    • “Perfect. If anything else comes up, feel free to call back. Bye for now.”
    • “Thanks, goodbye.”
  • Keep it short A quick closing reduces awkward silence and accidental talk-over at hangup.

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