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The DNC List is the set of phone numbers your agents will not call. Numbers get on it two ways. You add them, or Fluents adds them when a caller asks to stop being contacted.

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The list

The Created By filter defaults to User, so the list you see on arrival contains only the numbers you added. Numbers the platform added automatically are hidden until you switch the filter to Fluents or All.If you are checking whether a specific number is suppressed, switch to All first. The default view will tell you it is not there when it is.

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Adding a number

Click New, enter the Phone Number, and optionally a Reason.

Add a number to the DNC list

The reason is for you, not the system. Six months from now, “asked to be removed on the June campaign” is the difference between confidence and guesswork.
Numbers are added one at a time. There is no bulk import. Export CSV takes the list out, but nothing brings a list in.

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Numbers Fluents adds for you

When a caller asks not to be contacted again, the platform records it. Those entries show Fluents as the creator. This is why the filter default matters. The automatic entries are the ones you did not know about, and they are the ones hidden by default.

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Where to go next

  • See whether do not call was detected on a call: Calls
  • The numbers your agents call from: Numbers
  • Reaching a list of contacts: Campaigns