The DNC List is the set of phone numbers your agents will not call. Numbers get on
it two ways. You add them, or Fluents adds them when a caller asks to stop being
contacted.
The list
The Created By filter defaults to User, so the list you see on arrival
contains only the numbers you added. Numbers the platform added automatically
are hidden until you switch the filter to Fluents or All.If you are checking whether a specific number is suppressed, switch to All
first. The default view will tell you it is not there when it is.
Adding a number
Click New, enter the Phone Number, and optionally a Reason.
The reason is for you, not the system. Six months from now, “asked to be removed on
the June campaign” is the difference between confidence and guesswork.
Numbers are added one at a time. There is no bulk import. Export CSV takes the
list out, but nothing brings a list in.
Numbers Fluents adds for you
When a caller asks not to be contacted again, the platform records it. Those entries
show Fluents as the creator.
This is why the filter default matters. The automatic entries are the ones you did not
know about, and they are the ones hidden by default.
Where to go next
- See whether do not call was detected on a call: Calls
- The numbers your agents call from: Numbers
- Reaching a list of contacts: Campaigns
