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Everything lives under Integrations in the sidebar, split into two tabs.

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External connections

Each service you connect is an account connection, made once and then reused. The tab groups them as CRM, Calendar, Email, SMS and Misc. Click Connect on a card to add one. Once a connection exists, it becomes selectable wherever it is relevant. The Account Connection field you see on numbers, actions and webhooks is asking which of your connections to use. Calendars let the Appointment Scheduling skill read real availability and book into it. Email accounts let the In Call Email skill send from your domain rather than a generic sender. CRMs let post-call results sync into the system your team already looks at. See Post-call. Telephony accounts let you link numbers you already own instead of buying new ones. See Numbers. Need a service that is not listed? Click Request an integration at the top of the page and describe how you would use it.

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Use your own provider API key

Use your own OpenAI key

Every provider on the Built-in tab shows Default, which means it runs on a Fluents-managed account. To use your own account instead:
  1. Open Integrations and go to the Built-in tab.
  2. Click Use my account on the provider.
  3. Paste your API key.
  4. Click Add.
Most providers only ask for an API key. Some ask for more. Azure LLM also needs its URL, and Twilio asks for the Account SID and Auth Token.

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A note on scope

Connections belong to an environment, like everything else. A calendar connected in one environment is not available in another, so an agent that books fine in testing will not book in production until the connection exists there too.

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Where to go next

  • The integrations themselves are documented in the Integrations section.
  • Settings for environments.
  • Numbers for linking numbers you already own.
  • Voices for importing a voice from your provider account.