Skip to main content
Fluents talks to services you already use. Your calendar, so an agent can book into it. Your CRM, so results land where your team works. Your email, so an agent can send from your domain. Your telephony account, if you bring your own numbers. Each of those is an account connection, made once and then reused.

​
Where connections live

Connections are managed under Integrations in the sidebar.
There is no separate Providers screen. If you are looking for one because something pointed you here, Integrations is the place.
Once a connection exists, it becomes selectable wherever it is relevant. The Account Connection field you see on numbers, actions and webhooks is asking which of your connections to use.

​
What a connection unlocks

Calendars let the Appointment Scheduling skill read real availability and book into it. Email accounts let the In Call Email skill send from your domain rather than a generic sender. CRMs let post-call results sync into the system your team already looks at. See Post-call. Telephony accounts let you link numbers you already own instead of buying new ones. See Numbers.

​
A note on scope

Connections belong to an environment, like everything else. A calendar connected in one environment is not available in another, so an agent that books fine in testing will not book in production until the connection exists there too.

​
Where to go next

  • The integrations themselves are documented in the Integrations section.
  • Settings for environments.
  • Numbers for linking numbers you already own.