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The Voices page lets you control how your agents sound on calls. From here you can:
  • Browse all voices available to your account
  • Search and filter voices
  • Test (preview) how a voice sounds
  • Import new voices from connected providers
  • Edit or delete imported voices
For a high-level overview of what voices are and how they fit into Fluents.ai, see
Voices (Core Concept). On this page:

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Browse and search voices

To open the list of voices:
  1. In the left-hand sidebar, click Voices.
You’ll see a table of all voices available in your account. Typical information includes:
  • Name – The display name of the voice.
  • Provider – Which voice provider or engine the voice comes from.
  • Source / created by – Whether the voice is provided by Fluents.ai or was imported/created by your account.
At the top of the page you can:
  • Search by name – Type part of the voice name to quickly find it.
  • Filter by provider – Show only voices from a specific provider (where applicable).
  • Filter by source – For example, filter to show only voices you imported.
Use these controls to:
  • Quickly find a known voice by name.
  • Explore voices from a particular provider.
  • Focus on the custom voices your team has added.

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Test (preview) a voice

Before assigning a voice to an agent, you should listen to how it sounds. To preview a voice:
  1. In the Voices list, locate the voice you want to test.
  2. Click the Play / Preview button next to that voice.
  3. Listen to the sample audio.
Depending on your configuration, you may:
  • Hear a default sample sentence, or
  • Be able to enter a short custom phrase to preview.
Tips:
  • Test a sentence similar to what your agent will say, such as your greeting or brand introduction.
  • Compare several voices side by side to choose the one that best matches your use case (after-hours, sales, support, etc.).
Once you’re happy with a voice, you can select it when configuring an agent.

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Import voices from a provider

If you’ve connected external text-to-speech providers, you can import voices from those accounts.

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1. Connect a provider (once per account)

Before importing, you must add provider credentials:
  1. Go to Providers in the sidebar.
  2. Select the voice provider you want to use.
  3. Enter the required API key / credentials.
  4. Save.
Without a valid provider configuration in Providers, the Import voice action will not work. For detailed steps, see the
Providers Feature Guide.

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2. Import voices in the Voices page

Once a provider is connected:
  1. Go to Voices.
  2. Click Import voice.
  3. Choose the provider you want to import from.
  4. Follow the prompts to select or configure the voice:
    • Depending on the provider, you may need to supply provider-specific settings (for example, a voice ID, model name, or other options).
  5. Confirm to import.
After import:
  • The new voice appears in your Voices list.
  • You can search, preview, and assign it to agents like any other voice.
Use imports when:
  • You already have custom voices with a provider.
  • You want access to voices beyond the built-in Fluents.ai catalog.

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Edit or delete an imported voice

For voices you’ve imported, you can usually edit or delete them. To edit an imported voice:
  1. In the Voices table, open the actions menu (for example, the three-dot menu) next to the voice.
  2. Choose Edit.
  3. Adjust any allowed settings:
    • This may include provider-specific options (for example, updating a voice ID or configuration).
  4. Save.
To delete an imported voice:
  1. Open the voice’s actions menu.
  2. Choose Delete.
  3. Confirm the deletion.
Deleting a voice removes it from the Voices list and prevents it from being selected for new agents.
Existing agents that already use that voice may need to be updated to use a different voice, depending on your configuration.

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Where to go next