What the top of the page tells you
Three figures sit above the table, and they answer different questions.
Buy more takes you to Billing, because the number allowance comes with your
plan rather than being bought a number at a time.
Edit allocation opens the environment’s settings, where Max Purchasable
Numbers sets this environment’s cap. The same dialog holds Max Concurrent Calls,
which is the other limit people run into.
Numbers belong to an environment. A number bought in one environment is not
available in another, which is usually what you want, and occasionally a surprise.
Adding a number
Buy new gets you a fresh number from a provider. Choose the Provider, then open Number and pick from the available list. You can search it, tick several, or use Select all to take a batch at once. Link existing connects a number you already own elsewhere. You supply the provider and the phone number rather than choosing from a list. Either way, two optional fields are worth filling in as you go. Inbound Agent is the agent that answers calls to this number. Leave it empty and the number can still place outbound calls, but nothing happens when somebody rings it. Tags are how campaigns pick a caller ID. A campaign can select numbers by tag rather than one at a time, so tagging by region or by purpose as you buy saves work later.The table
Filter by agent or by tags, search by digits, and switch the status filter between
In Use, Archived and All.
Call pacing
This is the setting that most people need and few people find.
- Wait N minutes between calls. A cooldown after each call.
- No more than N calls every N hours. A ceiling over a window.