Dashboard

The Dashboard gives you a high-level view of how your Fluents.ai agents are being used over time. It is a read-only page for monitoring:

• Your current plan and monthly minutes used
• Overall call volume and usage
• Call outcomes and stages
• When calls are happening during the day
• Who is disconnecting calls (human vs. agent)

All charts on the Dashboard update together based on the filters at the top.

---

​

Overview cards

At the top of the Dashboard you’ll see two summary cards:

• Plan Type
  Shows the current subscription plan for this workspace
  (for example, unlimited).
• Monthly Usage
  Shows how many minutes have been used this month out of your plan’s allowance
  (for example, 5 / unlimited minutes).

These cards are informational only and do not have click‑through behavior.

---

​

Filters

Below the summary cards you can filter what appears in the charts. Available filters:

• Agent
  Choose a specific agent, or leave blank to see data for all agents.
• Dates
  Select a start date and end date for the period you want to review.
• Incoming / Outgoing
  Choose whether to show:
  • Both incoming and outgoing calls
  • Only Incoming
  • Only Outgoing
• Min Duration Secs
  Only include calls with a duration greater than or equal to this value (in seconds).
• Max Duration Secs
  Only include calls with a duration less than or equal to this value (in seconds).

Whenever you change any of these filters, all charts on the Dashboard refresh to match.

---

​

Charts

The Dashboard includes several charts that summarize your filtered call data.

​

Usage by Day

Shows usage (minutes) per day across the selected date range.

• X‑axis: days
• Y‑axis: total minutes of call time

​

Calls by Status

Shows how many calls ended in each status (for example, Ended and other statuses as applicable).

• X‑axis: dates
• Y‑axis: number of calls per status

​

Disconnects by Human vs. Agent

Shows who disconnected calls:

• Human – the caller hung up.
• Agent – the AI agent ended the call.

This helps you see the overall pattern of who is ending conversations.

​

Calls by Stage

Shows how many calls reached each stage in your flow
(for example, Picked Up and other pipeline stages you use).

• X‑axis: dates
• Y‑axis: number of calls per stage

​

Calls by Hour (PST)

Shows distribution of calls by time of day.

• X‑axis: hour of day
• Y‑axis: number of calls

This chart is always shown in Pacific Time (PST), regardless of your local time zone.

---

​

Interacting with charts

The charts are primarily informational, but you can:

• Hover your mouse over any bar or point to see the exact value (for example, exact minute count or call count for that date/hour).

There is no drill‑down navigation from the charts themselves.
For detailed call‑by‑call information, use the Calls page.

---

​

Where to go next

• See individual calls and detailed metadata in the
  Calls Feature Guide.
• Learn how agents and campaigns drive the activity you see on the Dashboard in
  Agent Feature Guide and
  Campaigns Feature Guide.
• Review plan details and billing information in
  Billing / Settings (depending on your workspace setup).