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Settings covers the organization you are in, the environments inside it, and who can get at them. Three tabs.

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Organizations and environments

An organization is your company. An environment lives inside it and holds its own agents, numbers, campaigns and calls. Nothing crosses between environments. A number bought in one is not available in another, and calls in one do not appear in another. That is the point of them, and it is also the thing that catches people out when they cannot find something they made half an hour ago. The environment switcher sits at the top of the sidebar.

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General

Your Organization ID and Organization name. Rename it and click Save. Creating a whole separate organization is done from an icon beside the organization switcher at the top of the page, not from this tab, and it is only available to reseller accounts. Almost everyone wants a new environment instead.

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Environments

The list of environments in this organization. Create Environment adds one.

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Editing an environment

Editing opens a dialog with more than the name.
Max Concurrent Calls is the limit people hit first and diagnose last. A campaign that seems to be dialing slowly is usually sitting against this number, not malfunctioning.

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API keys

Each environment has its own key, and it is on this tab. The eye icon reveals it, the other copies it.
The key is scoped to its environment. A key from your test environment will not touch production, which is a feature. It also means a request that returns nothing may be pointed at the wrong environment rather than broken.
See Get API key.

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Members

Who is in the organization. Invite member adds someone.

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Where to go next

  • Get the key and use it: Get API key
  • Number caps in context: Numbers
  • Plans and minutes: Billing