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Numbers are the phone lines your Fluents.ai agents use to:
  • Receive inbound calls from your customers
  • Place outbound calls in campaigns
  • Control which caller ID your contacts see
Depending on your setup, you can either:
  • Buy new numbers directly in Fluents.ai, or
  • Link existing numbers that you already own with a telephony provider.

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How numbers fit into Fluents.ai

Numbers sit between your customers and your agents:
  • For inbound calls:
    Customers dial a number → Fluents.ai receives the call → your inbound agent answers.
  • For outbound campaigns:
    Your campaign uses one or more numbers to call a list of contacts → the caller ID they see is the number you chose.
You can:
  • Own numbers fully inside Fluents.ai (when you buy numbers)
  • Reuse numbers you already have with external providers (when you link numbers)
  • Organize numbers with tags so you can easily assign the right ones to agents and campaigns

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Numbers list view

In the Numbers section, you’ll see all phone numbers available for your account. Typical columns include:
  • ID – Internal identifier for the number.
  • Number – The phone number itself.
  • Agent – The inbound agent currently assigned to this number (if any).
  • Telephony provider – For example, Fluents, Telnyx, or Twilio.
  • Account connection – Which provider account the number belongs to (when applicable).
  • Tags – Any tags you’ve added to group this number (for example, sales-us, after-hours).
At the top of the page you can:
  • Search numbers – Quickly find a specific number by searching its digits.
  • Filter by tags – Show only numbers that match one or more tags.
This makes it easy to locate the right number when assigning agents or configuring campaigns.

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Buying vs. linking numbers

Fluents.ai supports two main ways to add numbers to your account.

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1. Buying numbers in Fluents.ai (US only)

Use this when you do not have your own telephony provider and want Fluents.ai to handle the phone line for you.
  • Currently, you can buy US phone numbers directly in Fluents.ai.
Typical flow:
  • Click New in the Numbers page.
  • Choose the Fluents provider (or built‑in option, depending on your UI).
  • Pick an available US number.
  • Add the number to your account.
  • Optionally assign an inbound agent and tags as part of the setup.
Good for:
  • Setting up dedicated inbound lines (for example, Support, After‑hours, Sales).
  • Having clean caller IDs for outbound campaigns.
  • Getting started quickly without creating accounts at external providers.

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2. Linking existing numbers you already own

If you already have phone numbers with a telephony provider (for example, Telnyx or Twilio), you can link those numbers to Fluents.ai. Linking is simple:
  • In the Numbers page, use Link Existing (or the equivalent action).
  • Enter the phone number you want to link.
  • Fluents.ai validates and, if everything looks good, adds that number to your list.
  • Optionally assign an inbound agent and tags when you link it.
You are not searching an inventory inside Fluents.ai here—you are telling Fluents “use this number I already own with my provider”. Good for:
  • Teams who already use Telnyx, Twilio, or another provider and don’t want to change numbers.
  • Preserving existing phone numbers that customers already know.
  • Gradually migrating from manual or legacy phone workflows to AI agents.

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Assigning numbers to agents (inbound)

To receive inbound calls, a number must be linked to an inbound agent. Conceptually:
  • Number = the phone line customers dial.
  • Agent = what answers the phone and handles the conversation.
Typical usage:
  • Main business line → reception or routing agent.
  • After‑hours line → after‑hours agent.
  • Support line → support triage agent.
In the New Number, Link Existing, or Edit modal you can:
  • Set the Inbound Agent for that number.
  • Change the assignment later if your workflows change.
You can assign:
  • One number to one inbound agent.
  • Multiple numbers to the same agent (for example, regional numbers that all route to the same agent).

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Using numbers in campaigns (outbound)

For outbound campaigns, numbers are used as the caller ID your contacts see. You can:
  • Choose which specific number (or pool of numbers) a campaign should use.
  • Use different numbers for different regions, brands, or purposes.
  • Reuse the same number across multiple campaigns when appropriate.
This is where tags become especially helpful.

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Organizing numbers with tags

Tags let you group and filter numbers so you can easily assign the right ones to agents and campaigns. Examples of tags:
  • inbound-support
  • after-hours
  • sales-us
  • sales-eu
  • clinic-a, clinic-b (for multi‑location businesses)
How tags help:
  • When creating a campaign, you can choose numbers by tag (for example, use all sales-us numbers).
  • In the Numbers page, you can filter by tag to see subsets of numbers (for example, all after‑hours lines).
  • When assigning numbers to inbound agents, tags can help you find the right set quickly.
Tags are free‑form: you can create as many as you need directly in the number modal and reuse them across numbers.

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Typical number strategies

Here are a few simple patterns that work well:

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Inbound after‑hours agent

  • Buy or link a dedicated after‑hours number.
  • Tag it after-hours.
  • Assign it to your after‑hours inbound agent.
  • Optionally use the same tag when filtering or reporting.

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Outbound sales campaign

  • Buy or link several local numbers for a region (for example, US East).
  • Tag them sales-us.
  • In your outbound sales campaign, choose numbers with the sales-us tag.
  • Your contacts see a familiar local caller ID, while the campaign manages pacing and retries.

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Where to go next