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Voices control how your AI agent sounds on the phone:
  • The language and style of speech
  • How natural or synthetic the audio feels
  • The perceived “personality” of the agent
You can:
  • Browse and listen to available voices
  • Search by name and filter by provider or source
  • Import new voices from supported providers (after adding an API key)
  • Assign voices to your agents so every call sounds consistent with your brand

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How voices fit into Fluents.ai

Think of a voice as part of your agent’s identity:
  • Agent = what the agent says and how it behaves (prompt, rules, logic)
  • Voice = how the agent sounds when speaking
You can reuse the same voice across multiple agents, or choose different voices for different roles. For example:
  • A friendly, neutral voice for after‑hours reception
  • A more energetic voice for outbound sales
  • A calm, reassuring voice for support or sensitive conversations
There is no separate tone slider in Fluents.ai today—the tone and style come from the specific voice you choose.

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Browsing and filtering voices

In the Voices section of Fluents.ai, you’ll see a list of all voices available in your account. Typical fields include:
  • Name – The display name of the voice.
  • Provider – Which voice provider or engine the voice comes from.
  • Source / created by – Whether the voice was added by Fluents.ai or imported/created by your account.
You can:
  • Search by name to quickly find a specific voice.
  • Filter by provider to see only voices from a given provider.
  • Filter by source (for example, platform voices vs. voices you imported yourself).
This makes it easy to:
  • Find platform voices that work well out of the box.
  • Focus on voices from a specific provider if you have a preference.
  • See only the voices your team has added.

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Importing new voices (via provider API key)

If you use an external text‑to‑speech (TTS) provider, you can import new voices into Fluents.ai. There are two main steps:
  1. Connect your provider in the Providers tab
    • Go to the Providers section.
    • Select the voice provider you want to use.
    • Add your API key / credentials for that provider.
    • Save the configuration.
    If no provider API key is configured, you cannot import voices from that provider. For a detailed walkthrough, see the
    Providers Feature Guide (for example: “How to connect a voice provider”).
  2. Import voices in the Voices tab
    • Go to the Voices section.
    • Use the Import voices option (or the equivalent action in your UI).
    • Choose the provider you connected.
    • Select which voices you want to import.
Once imported:
  • The new voices appear in your Voices list alongside platform voices.
  • You can select them when configuring an agent, just like built‑in voices.
This is useful if:
  • You already have custom voices with a provider.
  • You want access to a larger or more specialized catalog of voices from your own provider account.

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Testing (previewing) voices

Before assigning a voice to an agent, you can play a short sample of how it sounds. In the UI, you’ll typically see:
  • A Play or Preview button next to each voice.
  • Either a default sample sentence, or an input where you can type a short test phrase.
You might use this to:
  • Compare several voices side‑by‑side.
  • Hear how different providers handle the same sentence.
  • Check pronunciation of names, product terms, or industry‑specific words.
Tip: When possible, test a short sentence similar to what your agent will say on real calls (like your greeting or introduction line).

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Choosing the right voice for your use case

Some practical guidelines:
  • After‑hours / reception agents
    • Choose a clear, friendly voice that is easy to understand.
    • Prioritize clarity over strong personality.
  • Outbound sales agents
    • Consider a voice that sounds confident and engaging.
    • Make sure it still feels natural when heard many times.
  • Support or sensitive conversations
    • Prefer a calm, reassuring voice.
    • Test that key terms are pronounced correctly.
You can change an agent’s voice later if you find a better fit—no need to recreate the agent.

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