Skip to main contentAgents: The Heart of Your AI Calling Experience
Fluents.ai Agents are AI-powered assistants that answer or make calls on your behalf, following your business’s goals, script, and preferences. With an agent, you can ensure every customer gets a professional and consistent experience—24/7, without lifting a finger.
1. Basic Agent Settings
These are the foundation of every agent you set up:
- Name & Role: What do you want the agent to do (e.g., answer inbound calls, make outbound calls)?
- Assigned Number: Every agent can be linked to one or more phone numbers.
- Voice: Choose the synthetic voice and language that fits your brand.
- Activation: Enable or disable your agent with a single click.
See how to set up a new agent in the Feature Guide →
2. Advanced Agent Settings
Level up your agent with more control and automation. Advanced settings allow your agent to handle more complex scenarios, such as:
- Handling silence: Set how the agent responds if the caller is silent.
- Transfer options: Let the agent transfer calls to a human or another AI agent.
- Call interruptions: Adjust how the agent manages interruptions or overlapping speech.
- Custom behaviors: Fine-tune how your agent reacts during and after calls.
Explore advanced agent configuration in the Feature Guide →
3. After the Call (Post-Call Actions)
Fluents.ai Agents don’t just complete calls—they also manage what happens next:
- Call summaries: Automatically send outcomes or notes via email or to your CRM.
- Follow-ups: Trigger follow-up messages or additional calls.
- Integration with your workflow: Agents can log information, notify your team, or escalate unresolved issues.
See post-call flows and integrations in the Feature Guide →
Where To Next?
If you need help, our support team is always here for you!
