Call
The Call page lets you monitor, review, and analyze all interactions handled by your Agents.Filters
Use filters to refine the call list:- Time Period — All Time, Last 30 Days, Last 7 Days, or Last 24 Hours.
- Event Type — Call or Error.
- Agent — Display calls handled by a specific Agent.
- Status — Not Started, In Progress, Error, or Ended.
Actions
Each call record provides options for deeper review:- View Call Details — Access metadata and key metrics.
- Transcript — Review the full conversation in text form.
- Playback — Listen to the recorded call directly in the platform.
Usage
The Call page is the main tool for:- Monitoring Agent performance.
- Identifying call issues or drop-offs.
- Reviewing transcripts and recordings for compliance or training.
- Capturing insights to improve workflows.