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Call

The Call page provides a comprehensive view of all calls made by your agents. Key features include:

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Filters

• Time Period: Filter calls by specific periods: All Time, 1 Month, 1 Week, or Last 24 Hours.
• Event Type: Filter by Call or Error.
• Agent: View calls by a specific agent.
• Status: Filter by call status: Not Started, In Progress, Error, or Ended.

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Actions

On the left, you’ll find the Action button, which allows you to:

• View Call Details: Access information about the call, including metadata and key metrics.
• Transcript: Review the full transcript of the conversation.
• Playback: Listen to the recorded conversation directly from the platform.

The Call page is your go-to tool for analyzing agent performance, identifying issues, and gaining insights into customer interactions.

You can explore our API’s Call Create feature here.

Ready to move on? Check out the Environment Guide.