Call

The Call page lets you monitor, review, and analyze all interactions handled by your Agents.

Filters

Use filters to refine the call list:

Time Period — All Time, Last 30 Days, Last 7 Days, or Last 24 Hours.
Event Type — Call or Error.
Agent — Display calls handled by a specific Agent.
Status — Not Started, In Progress, Error, or Ended.

Actions

Each call record provides options for deeper review:

View Call Details — Access metadata and key metrics.
Transcript — Review the full conversation in text form.
Playback — Listen to the recorded call directly in the platform.

Usage

The Call page is the main tool for:

Monitoring Agent performance.
Identifying call issues or drop-offs.
Reviewing transcripts and recordings for compliance or training.
Capturing insights to improve workflows.