> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluents.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Appointment Scheduling (Skill)

> Let agents book meetings directly on your connected calendar during a call or web conversation.

The **Appointment Scheduling** skill lets your agent book meetings directly on a
connected calendar while talking to a caller or web visitor.

When this skill is enabled and configured, the agent can:

* Offer available time slots
* Agree on a date and time with the caller
* Create a calendar event using your chosen provider

This works for both phone agents and agents used via the web widget.

***

## Video: Appointment Scheduling (Skill)

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/0B_5eMfRoeY" title="Video: Appointment Scheduling (Skill)" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

***

## How it works

When a call or conversation starts and the skill is enabled:

* The agent loads roughly **two weeks of available time slots** from the
  selected calendar provider.
* During the conversation, if the flow moves toward booking a meeting\
  (for example, both sides agree to schedule a demo or consultation),
  the agent can:
  * Propose open time slots, or
  * Accept a time suggested by the caller and check if it’s available.
* Once a time is confirmed, a meeting is created in your calendar provider.
* If you enable **Collect user’s email**, the agent asks for an email address
  and uses it when creating the event; otherwise it uses the caller’s phone
  number.

If the provider cannot create the event (for example, an error or no
availability), the agent informs the caller that it was not able to schedule
the meeting and will let your team know.

***

## Prerequisites

Before using Appointment Scheduling, you need:

* At least one **calendar provider** connected in **Providers**, such as:
  * Microsoft Outlook
  * Cal.com V2
  * GoHighLevel
  * Calendly
* An agent you want to enable this skill on.

You can also create or connect a provider directly from the Appointment
Scheduling configuration dialog when you select **Calendar Provider**.

***

## Enable Appointment Scheduling on an agent

1. Go to **Agents** and select your agent.
2. On the **Basic Information** tab, find **Choose Skills**.
3. Click **Appointment Scheduling** to add the skill.
4. A **Configure Appointment Scheduling** dialog opens.

***

## Configure Appointment Scheduling

In the **Configure Appointment Scheduling** dialog you’ll see:

* **Calendar Provider** (required)\
  Choose which connected calendar provider this agent should use when booking
  meetings (for example, Microsoft Outlook, Cal.com V2, GoHighLevel, Calendly).

* **Time zone** (required)\
  Select the primary time zone for booking.\
  The agent uses this when interpreting and offering times.\
  Agents always know the current time and can convert between time zones as
  needed, but this setting defines the default for scheduling.

* **Event Type** (required)\
  Choose which event type or calendar to use when creating appointments.\
  Examples:

  * On Cal.com: “15 Min Meeting”, “30 Min Meeting”, “Secret Meeting”, etc.
  * On Outlook: specific calendars like “Calendar”, “Birthdays”, etc.

  Make sure the chosen event type is configured correctly and available in
  your provider’s own settings.

* **Collect user’s email** (toggle)\
  When **on**:

  * The agent asks the caller for their email address.
  * The email is used when creating the calendar event so the invite goes to
    that address (and it can also be stored in call context).

  When **off**:

  * The booking is created using the caller’s phone number instead of an email.

After filling in these fields, click **Save** in the dialog, then save the
agent.

***

## Caller experience

With Appointment Scheduling configured, a typical flow might look like:

1. The conversation reveals that a follow‑up meeting is needed\
   (for example, the caller is interested in a demo, consultation, or intake
   call).

2. The agent offers to schedule:\
   *“Would you like to schedule a time to speak with our team?”*

3. The agent either:

   * Proposes specific available slots, such as:\
     *“I have Tuesday at 3pm or Wednesday at 10am available. Which works
     better for you?”*
   * Or asks the caller for a preferred time and checks if it is open.

4. Once both sides agree on a date and time, the agent:

   * Confirms the details (date, time, time zone).
   * Collects the caller’s email (if enabled) or uses their phone number.
   * Creates the event in the selected calendar provider.

5. If something goes wrong (no available slots, provider error),\
   the agent lets the caller know it couldn’t complete the booking and
   indicates that a human will follow up.

The exact wording is controlled by your **Agent Prompt**, but the scheduling
logic comes from this skill.

***

## Tips and best practices

* **Use clear event types**\
  In your calendar provider, create event types that match your flow\
  (for example, “Intro Call 15m”, “Demo 30m”, “Onboarding 60m”) so
  it’s obvious which one to select in Fluents.

* **Align time zones**\
  Set the Appointment Scheduling time zone to match where your team
  typically operates, and make sure your prompt tells the agent how to speak
  about time zones with callers.

* **Mention scheduling in the prompt**\
  In your **Agent Prompt**, explain when and why the agent should offer to
  schedule a meeting (for example, after qualifying a lead or answering
  initial questions).

* **Test end‑to‑end**\
  Before going live, use **Test Call Agent**:
  * Walk through the conversation until a meeting is booked.
  * Confirm that an event appears correctly in the right calendar, with the
    right time and attendee details.

***

## Where to go next

* Learn about other skills you can combine with Appointment Scheduling in\
  **[Agent Skills – Call Routing](/product/features/skills/call-routing)**\
  and\
  **[Agent Skills – Call Back Later](/product/features/skills/call-back-later)**.

* See how agents fit into campaigns and numbers in the\
  **[Agent Feature Guide](/product/features/agent)** and\
  **[Campaigns Feature Guide](/product/features/campaigns)**.

* Connect or review calendar providers in\
  **[Providers](/product/features/providers)**.