> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluents.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaigns

> Learn how to create campaigns, set a campaign schedule, build an outreach flow, choose outbound numbers, add contacts, and monitor results.

Campaigns let you run **automated outbound outreach** to a list of contacts.

In Fluents.ai, campaigns are built with a simple wizard:

1. **Name your campaign** + choose/create a **campaign schedule**
2. Build your **outreach** (steps and follow-ups)
3. Select outbound **numbers** and review **exit criteria**
4. **Create campaign**, then add contacts and start

For the mental model behind campaigns, see\
**[Campaigns (Core Concept)](../concepts/campaigns)**.

## Video: Campaign

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/HcBQTOg7Odg" title="Video: Experimental Features" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

***

## Enable the beta Campaigns wizard (if needed)

On the **Campaigns** page, you may see a toggle labeled **Use beta campaigns**.

Turn it **on** to use the wizard flow described in this guide.

> Campaign statistics may be delayed by up to **4 hours** (shown in the UI).

***

## Step 1 — Create the campaign (name + schedule)

1. Go to **Campaigns** in the sidebar.
2. Click **New Campaign**.
3. In **Create campaign**:
   * **Campaign name** (required)
   * **Campaign description** (optional)
   * **Campaign schedule** (required): select an existing schedule or create a new one

### Create / edit a campaign schedule

A campaign schedule controls **when** the campaign is allowed to place calls (and send steps).

In the schedule editor, configure:

* **Outreach schedule**: days of week + allowed contact times
* **Timezone (Primary)**: the timezone used to interpret the schedule

Save the schedule, then return to the campaign creation flow.

***

## Step 2 — Build your outreach

In the **Outreach** step, you define what happens for each contact.

### Add steps and follow-ups

* Choose the **step type** (for example, **Phone call**).
* For phone call steps, select the **Agent** that will place the call.
* To add follow-ups, add another step and set a delay like:
  * **“1 day after phone call”**

You can reuse the same agent (“Same as initial call”) or choose a different one per step.

***

## Step 3 — Configure settings (numbers + exit criteria)

In **Configure your settings**, you’ll typically see:

### Outbound Settings (Calls)

* **Calls will come from** (required)\
  Choose the caller ID(s) your campaign will use. This can include:
  * selecting specific numbers, and/or
  * selecting numbers by **tag**

### Exit Criteria (informational)

Exit criteria describe when a contact is automatically removed from the campaign. Common examples shown in the UI:

* Contact answers a call from this campaign
* Contact explicitly requests to stop receiving communication via any outreach channel
* Contact’s number is unreachable

***

## Create the campaign

After you finish Step 3, click **Create Campaign**.

You’ll land on the campaign’s main page, where you can manage everything in one place.

***

## Add contacts (after creation)

On the campaign page, open the **Contacts** tab.

You can add contacts by:

* **Upload a CSV** (import contacts from a file), or
* **Set up CRM integration** (connect a CRM and import contacts into this campaign)

Once contacts are added, the campaign can begin scheduling outreach according to your schedule and flow.

***

## Start, schedule, and monitor a campaign

From the campaign page, you’ll typically have controls like:

* **Start** — begin outreach
* **Schedule Start** — start at a future time
* **Save** / **Save and exit**
* **Delete Campaign**

### Campaign list: Manage vs Monitor

On the main **Campaigns** page, you may also see:

* **Manage** tab — create and manage campaigns
* **Monitor** tab — monitor activity/performance (depending on your account/UI)

You can also switch between **In Use** and **Archived** campaigns from the list.

***

## Where to go next

* Understand caller IDs and number tags: **[Numbers](/product/features/numbers)**
* Review outcomes and recordings from campaign calls: **[Call history](/product/features/calls)**
* Learn how agents behave during campaign calls: **[Agent Feature Guide](/product/features/agent)**