> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluents.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> Manage environments (workspaces) and users for your Fluents.ai account.

The **Settings** page lets you manage:

* **Environments** – separate workspaces with their own agents, numbers, and campaigns.
* **Users** – people who can access your Fluents.ai account, with Admin or Member roles (and invitation status).

You can open **Settings** from the left‑hand sidebar of the Fluents.ai app.

Settings is split into two tabs:

* **Environments**
* **Users**

On this page:

* [Environments overview](#environments-overview)
* [Create and manage environments](#create-and-manage-environments)
* [Concurrent calls per environment](#concurrent-calls-per-environment)
* [Hide or delete an environment](#hide-or-delete-an-environment)
* [Users and roles](#users-and-roles)
* [Invite a new user](#invite-a-new-user)
* [Pending invitations](#pending-invitations)
* [Manage existing users](#manage-existing-users)

***

## Video: Settings Overview

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/1icdr8mGK-U" title="Video: Settings Overview" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

***

## Environments overview

An **environment** is like a **workspace** inside your Fluents.ai account.

Each environment has:

* Its own agents, campaigns, numbers, and settings.
* Its own **API key** (see the *Get API key* guide for details).
* A **Max Concurrent Calls** limit.

At the top of the app, you’ll see an **environment selector** (for example, `default`).\
Switching this selector switches which environment you’re currently working in.

In **Settings → Environments**, you’ll see a table with:

* **ID** – Unique identifier for the environment.
* **Environment Name** – A human‑friendly name (for example, `default`, `production`, `staging`).
* **API Key** – Masked API key for that environment.
* **Max Concurrent Calls** – How many calls can run in this environment at the same time.
* **Created At** – When the environment was created.
* **Hidden** – Whether this environment is hidden from the environment selector.

***

## Create and manage environments

To **create a new environment**:

1. Go to **Settings**.
2. Open the **Environments** tab.
3. Click **Create Environment**.
4. Enter an **Environment Name**.
5. Choose the **Max Concurrent Calls** for this environment (within your account limit).
6. Save.

To **edit an environment**:

1. In the Environments table, open the **three‑dot menu** for that environment.
2. Choose **Edit**.
3. Update the **name** and/or **Max Concurrent Calls** (and other available settings).
4. Save your changes.

Use separate environments when you want to:

* Isolate testing from production (for example, a `staging` environment).
* Separate different teams or projects under one account.

***

## Concurrent calls per environment

Your account has a **plan‑level maximum** for concurrent calls.

Within that:

* Each environment has its own **Max Concurrent Calls** setting.
* The sum of concurrent calls across environments **cannot exceed** your overall plan limit.
* You **cannot set** an environment’s Max Concurrent Calls higher than your plan allows.

For example:

* Your plan allows 40 concurrent calls.
* You might set:
  * Environment A → 20
  * Environment B → 10
  * Environment C → 10

You can adjust these values in **Settings → Environments** (Edit), as long as the total remains within your plan.

***

## Hide or delete an environment

The **Hidden** toggle in the Environments table controls visibility in the environment selector.

* If **Hidden** is ON:
  * The environment is not shown in the normal environment switcher.
  * It still exists and can be managed from **Settings**.
* If **Hidden** is OFF:
  * The environment appears in the selector and can be chosen like any other.

To **delete an environment**:

1. In the Environments table, open the **three‑dot menu** for that environment.
2. Choose **Delete**.
3. Confirm the deletion.

Deleting an environment removes its configuration (agents, campaigns, numbers, etc.) from your account, so use this option carefully.

***

## Users and roles

The **Users** tab in Settings shows everyone who has access to your Fluents.ai account.

Important points:

* Users are **account‑wide** – they see all environments.
* There are two roles:
  * **Admin** – Can change settings, create/edit environments, manage users, and configure most resources.
  * **Member** – Can view, but not edit, most settings and configurations.

Use Admin for people who manage setup and configuration.\
Use Member for people who mostly need to view calls, campaigns, or reports.

***

## Invite a new user

To invite someone to your Fluents.ai account:

1. Go to **Settings**.
2. Open the **Users** tab.
3. Click **Add User**.
4. Enter the user’s **email address**.
5. Choose a **role**:
   * **Admin** – full configuration access.
   * **Member** – view-only (no edits).
6. Send the invite.

The invited user will receive an **email invitation**. Once they accept, they will see all environments in your account.

***

## Pending invitations

In **Settings → Users**, you’ll also see a **Pending Invitations** table for invites that haven’t been accepted yet.

This table includes:

* **Email** – the invited user’s email
* **Invited By** – who sent the invite
* **Expires At** – when the invite expires
* **Status** – for example, **Expired**
* An actions menu (**⋮**) with **Renew** (when available)

### Renew an expired invite

If an invite has expired, you can renew it:

1. In **Pending Invitations**, find the invite.
2. Click the **⋮** menu on the right.
3. Select **Renew**.

This renews the invitation so the user can accept it again.

***

## Manage existing users

In the **Users** table you can see:

* **User** – Name of the user.
* **Role** – Admin or Member.
* **Email** – Email address associated with their account.

To change a user:

1. Open the **three‑dot menu** next to their row.
2. Choose the appropriate action, such as:
   * Change **role** (Admin ↔ Member).
   * Remove the user from the account (if available in your UI).

Remember:

* Changing a user’s role affects their access to **all environments**.
* Removing a user revokes their access to the entire account.

***

## Where to go next

* Learn how to retrieve and use environment‑specific API keys in\
  **[Get API key](./get-api-key)**

* Start building agents and campaigns inside your environments with the\
  **[Agent](./../agent)** and **[Campaigns](./../campaigns)** feature guides.