> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluents.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voices

> Voices define how your Fluents.ai agents sound. Learn how to browse, filter, import, and test voices before assigning them to agents and campaigns.

Voices control **how your AI agent sounds** on the phone:

* The language and style of speech
* How natural or synthetic the audio feels
* The perceived “personality” of the agent

You can:

* Browse and **listen to available voices**
* **Search** by name and **filter** by provider or source
* **Import new voices** from supported providers (after adding an API key)
* Assign voices to your **agents** so every call sounds consistent with your brand

***

## How voices fit into Fluents.ai

Think of a **voice** as part of your agent’s identity:

* **Agent** = what the agent says and how it behaves (prompt, rules, logic)
* **Voice** = how the agent sounds when speaking

You can reuse the same voice across multiple agents, or choose different voices for different roles. For example:

* A friendly, neutral voice for after‑hours reception
* A more energetic voice for outbound sales
* A calm, reassuring voice for support or sensitive conversations

There is **no separate tone slider** in Fluents.ai today—the tone and style come from the **specific voice** you choose.

***

## Browsing and filtering voices

In the **Voices** section of Fluents.ai, you’ll see a list of all voices available in your account.

Typical fields include:

* **Name** – The display name of the voice.
* **Provider** – Which voice provider or engine the voice comes from.
* **Source / created by** – Whether the voice was added by **Fluents.ai** or imported/created by **your account**.

You can:

* **Search by name** to quickly find a specific voice.
* **Filter by provider** to see only voices from a given provider.
* **Filter by source** (for example, platform voices vs. voices you imported yourself).

This makes it easy to:

* Find platform voices that work well out of the box.
* Focus on voices from a specific provider if you have a preference.
* See only the voices your team has added.

***

## Importing new voices (via provider API key)

If you use an external text‑to‑speech (TTS) provider, you can **import new voices** into Fluents.ai.

There are two main steps:

1. **Connect your provider in the Providers tab**

   * Go to the **Providers** section.
   * Select the voice provider you want to use.
   * Add your **API key / credentials** for that provider.
   * Save the configuration.

   If no provider API key is configured, you **cannot import voices** from that provider.

   For a detailed walkthrough, see the\
   **[Providers Feature Guide](../features/providers)** (for example: “How to connect a voice provider”).

2. **Import voices in the Voices tab**

   * Go to the **Voices** section.
   * Use the **Import voices** option (or the equivalent action in your UI).
   * Choose the provider you connected.
   * Select which voices you want to import.

Once imported:

* The new voices appear in your **Voices** list alongside platform voices.
* You can select them when configuring an agent, just like built‑in voices.

This is useful if:

* You already have **custom voices** with a provider.
* You want access to a larger or more specialized **catalog of voices** from your own provider account.

***

## Testing (previewing) voices

Before assigning a voice to an agent, you can **play a short sample** of how it sounds.

In the UI, you’ll typically see:

* A **Play** or **Preview** button next to each voice.
* Either a default sample sentence, or an input where you can type a short test phrase.

You might use this to:

* Compare several voices side‑by‑side.
* Hear how different providers handle the same sentence.
* Check pronunciation of names, product terms, or industry‑specific words.

Tip: When possible, test a short sentence similar to what your agent will say on real calls (like your greeting or introduction line).

***

## Choosing the right voice for your use case

Some practical guidelines:

* **After‑hours / reception agents**

  * Choose a **clear, friendly** voice that is easy to understand.
  * Prioritize clarity over strong personality.

* **Outbound sales agents**

  * Consider a voice that sounds **confident and engaging**.
  * Make sure it still feels natural when heard many times.

* **Support or sensitive conversations**
  * Prefer a **calm, reassuring** voice.
  * Test that key terms are pronounced correctly.

You can change an agent’s voice later if you find a better fit—no need to recreate the agent.

***

## Where to go next

* Learn how voices are used inside agent setup in\
  **[Agents – Basic](./agent/basic)**

* Configure or change a voice for a specific agent in the\
  **[Agent Feature Guide](../features/agent)**

* Connect providers and credentials in the\
  **[Providers Feature Guide](../features/providers)**

* See all voice‑related options in the\
  **[Voices Feature Guide](../features/voice)**